IT Ticketing

PurpletGo + Zendesk

Creates offboarding tickets in Zendesk and can suspend the departing employee's Zendesk user.

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The Zendesk integration is in beta. Confirm results in Zendesk after using it, and contact us if anything looks wrong.

What it does

What PurpletGo does in Zendesk

Create Zendesk tickets for each offboarding stage automatically, and suspend a departing employee's own Zendesk account.

When an offboarding reaches the IT revocation stage, creates an access revocation ticket listing the apps to revoke, and an account deprovisioning ticket.
When the offboarding reaches asset recovery, creates an equipment return ticket.
Stores each ticket link on the offboarding.
When your helpdesk reports a ticket resolved through its webhook, marks it resolved in PurpletGo and completes matching IT checklist tasks once all tickets are done.
With the separate Zendesk (Admin) connection, suspends the departing employee's Zendesk user, keeping their tickets and history (all plans).

What you need

Your Zendesk subdomain, an agent email, and an API token.
An admin agent for account suspension.

Plan

Team (tickets); all plans (account suspension)

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Setup

Set up Zendesk in PurpletGo

1
Open Integrations, find IT Tickets, click Connect, choose Zendesk, enter your subdomain, email, and API token, and confirm your password.
2
Copy the two-way sync webhook URL and create a Zendesk webhook and trigger that post ticket status to it.
3
For account suspension, connect Zendesk (Admin) under Access Revocation Apps.

Good to know

PurpletGo does not close tickets in your helpdesk; your team resolves them there as usual.
One ticketing system is used per organisation.

Why this matters

Routing offboarding tasks into Zendesk means IT sees the work in the same queue they already use every day, instead of a separate system nobody remembers to check.

Zendesk FAQ

Common questions about the Zendesk integration

What does PurpletGo do in Zendesk?

Create Zendesk tickets for each offboarding stage automatically, and suspend a departing employee's own Zendesk account.

Why sync offboarding tasks with Zendesk?

Routing offboarding tasks into Zendesk means IT sees the work in the same queue they already use every day, instead of a separate system nobody remembers to check.

Which PurpletGo plan includes the Zendesk integration?

Team (tickets); all plans (account suspension).

What do I need to connect Zendesk to PurpletGo?

Your Zendesk subdomain, an agent email, and an API token. An admin agent for account suspension.

Freshdesk ServiceNow

Offboard with every system accounted for

Some integrations need the Team or Enterprise plan, shown above.

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