IT Ticketing

PurpletGo + ServiceNow

Creates incidents for access and equipment tasks and tracks when they are resolved.

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The ServiceNow integration is in beta. Confirm results in ServiceNow after using it, and contact us if anything looks wrong.

What it does

What PurpletGo does in ServiceNow

Create ServiceNow incidents for access revocation, deprovisioning, and equipment return automatically as an offboarding moves through its stages.

Creates incidents at the IT revocation stage (access revocation and account deprovisioning) and at asset recovery (equipment return).
Stores each incident link on the offboarding.
When ServiceNow reports an incident resolved or closed through an outbound REST call, marks it resolved in PurpletGo and completes matching IT checklist tasks.

What you need

Your ServiceNow instance URL.
A ServiceNow username and password for the integration.

Plan

Team

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Setup

Set up ServiceNow in PurpletGo

1
Open Integrations, find IT Tickets, click Connect, and choose ServiceNow.
2
Enter your instance URL, username, and password, and confirm your password.
3
Configure an outbound REST message in ServiceNow that sends the incident state to the webhook URL shown.

Good to know

PurpletGo does not close tickets in your helpdesk; your team resolves them there as usual.
One ticketing system is used per organisation.
All ticket types are created as incidents.

Why this matters

Large IT organisations running ServiceNow already have a change-management process - this plugs offboarding into it instead of running offboarding as a separate, unmonitored workflow.

ServiceNow FAQ

Common questions about the ServiceNow integration

What does PurpletGo do in ServiceNow?

Create ServiceNow incidents for access revocation, deprovisioning, and equipment return automatically as an offboarding moves through its stages.

Why sync offboarding tasks with ServiceNow?

Large IT organisations running ServiceNow already have a change-management process - this plugs offboarding into it instead of running offboarding as a separate, unmonitored workflow.

Which PurpletGo plan includes the ServiceNow integration?

Team.

What do I need to connect ServiceNow to PurpletGo?

Your ServiceNow instance URL. A ServiceNow username and password for the integration.

Zendesk Freshdesk

Offboard with every system accounted for

Some integrations need the Team or Enterprise plan, shown above.

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