Support
We're here to help
Have a question, found a bug, or need a hand setting something up? Reach out - we'll get back to you personally.
Email support
For any issue - bug reports, questions about features, help with integrations, or anything else. We aim to reply within a few hours.
Email support@purpletgo.comMon – Fri, 9 am – 6 pm IST · We aim to reply within a few hours
Browse the FAQ
Over 50 questions answered - covering features, integrations, security, roles, and billing. Most common questions are answered there instantly.
Browse FAQEnterprise support
On the Enterprise plan? Email us for priority support, custom onboarding, or to discuss a DPA or custom contract.
sales@purpletgo.com →Security issues
Found a vulnerability? Please report it responsibly - we take security seriously and respond quickly.
security@purpletgo.com →Tips for a faster response
- Your organisation name and the email you signed up with
- A short description of what you expected to happen and what happened instead
- Steps to reproduce the issue (if it's a bug)
- A screenshot or recording if helpful