Support
We're here to help
Have a question, found a bug, or need a hand setting something up? Reach out - we'll get back to you personally.
Email support
For any issue - bug reports, questions about features, help with integrations, or anything else. We aim to reply within one business day.
Email support@purpletgo.comMon - Fri, 9 am - 6 pm IST · We aim to reply within one business day
Browse the FAQ
Find quick answers on features, integrations, security, roles, and billing - most common questions are answered there instantly.
Browse FAQEnterprise support
On the Enterprise plan? Priority support is part of Enterprise. Email us for it, for custom onboarding, or to discuss a DPA or custom contract.
sales@purpletgo.com →Security issues
Found a vulnerability? Email us: we acknowledge reports within 24 hours. Read the disclosure policy for what to include and the rules for testing.
security@purpletgo.com →Tips for a faster response
- Your organisation name and the email you signed up with
- A short description of what you expected to happen and what happened instead
- Steps to reproduce the issue (if it's a bug)
- A screenshot or recording if helpful