Dev, Design & Cloud

PurpletGo + Jira

Removes the user from every Jira group (Jira Cloud), and can create Jira issues for access revocation and equipment return as an offboarding progresses.

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The Jira integration is in beta. Confirm results in Jira after using it, and contact us if anything looks wrong.

What it does

What PurpletGo does in Jira

Create Jira issues for access revocation, deprovisioning, and equipment return automatically as an offboarding moves through its stages.

When an offboarding reaches the IT revocation stage, creates an access revocation ticket listing the apps to revoke, and an account deprovisioning ticket.
When the offboarding reaches asset recovery, creates an equipment return ticket.
Stores each ticket link on the offboarding.
When your helpdesk reports a ticket resolved through its webhook, marks it resolved in PurpletGo and completes matching IT checklist tasks once all tickets are done.

What you need

Jira Cloud (your-site.atlassian.net).
An Atlassian account email and API token, and optionally a project key.

Plan

Team (tickets); all plans (Jira Cloud account removal)

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Setup

Set up Jira in PurpletGo

1
Open Integrations, find IT Tickets, click Connect, and choose Jira.
2
Enter your Jira URL, email, API token, and project key, and confirm your password.
3
Copy the two-way sync webhook URL PurpletGo shows into a Jira webhook.

Good to know

PurpletGo does not close tickets in your helpdesk; your team resolves them there as usual.
One ticketing system is used per organisation.
Jira Server and Data Center are not supported.
Removing a departing user from Jira Cloud (the Jira Cloud connector under Access Revocation Apps) is in beta. It removes the user from all Jira groups, or from Jira if a group cannot be changed, and needs a service account API token with site admin rights and your Cloud ID.

Why this matters

When access revocation lives as a ticket in the same Jira queue IT already works from, it gets done and tracked instead of forgotten in a separate tool.

Jira FAQ

Common questions about the Jira integration

What does PurpletGo do in Jira?

Create Jira issues for access revocation, deprovisioning, and equipment return automatically as an offboarding moves through its stages.

Why does removing Jira access matter when someone leaves?

When access revocation lives as a ticket in the same Jira queue IT already works from, it gets done and tracked instead of forgotten in a separate tool.

Which PurpletGo plan includes the Jira integration?

Team (tickets); all plans (Jira Cloud account removal).

What do I need to connect Jira to PurpletGo?

Jira Cloud (your-site.atlassian.net). An Atlassian account email and API token, and optionally a project key.

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Offboard with every system accounted for

Some integrations need the Team or Enterprise plan, shown above.

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